Frequently Asked Questions

Please review our list of Frequently Asked Questions below.
If you have a question which is not answered here, please use the Feedback Tool provided, or contact Wiseloads directly.

Table of Contents

About Wiseloads

Data protection

Ordering

Preparing your parcel

Parcel collection

Parcel delivery

Customs

Selling on Ebay

About Wiseloads

Who are Wiseloads?

Wiseloads is a trading name of Wiseloads Software Ltd. We are registered at:

    Unit 5C, Convoy Enterprise Centre, Convoy, Co. Donegal.

We provide a practical range of solutions to both members of the public and those in business who require a door to door parcel, postal, pallet and other items delivery service from addresses in Ireland to most destinations in the world. At Wiseloads we use only the best international transportation firms our delivery experts of choice. As well as being able to offer affordable Irish parcel delivery services to anyone wishing to send a parcel nationwide residential and business addresses, we are also able to provide reliable international delivery services.

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How does the Wiseloads service work?

We arrange for your parcel to be delivered with your selected courier company. We use our bulk purchasing power to obtain the best possible prices from courier companies and then we pass these savings onto you. We do NOT collect, transport and deliver parcels ourselves.

In summary, we deliver PARCELS:

  • Provide on-line booking facilities to allow you to place an order for a parcel delivery
  • Receive and confirm receipt of your order
  • Book the delivery with the courier company
  • Provide support and liaise with the courier company on your behalf in the unlikely event of any problems

We deliver POST:

  • Provide on-line booking facilities to allow you to place an order for your International postal delivery
  • Book the delivery with the courier an postal company
  • Provide support and liaise with the courier and postal company on your behalf in the unlikely event of any problems

We deliver Pallets and Containers:

  • Provide on-line booking facilities to allow you to place an order for your Pallets and Containers with our strategic partners Freightquote.

We deliver Any other items sold online:

  • Provide on-line information entering system for Wiseloads to response with a quote with items such as furniture, cars.
  • Parcels for delivery outside the EU
  • Parcels for Import Worldwide
  • Faster Parcel services worldwide

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Why should I use Wiseloads?

There are four main reasons why you should use Wiseloads:

  • Price - We use our bulk purchasing power to obtain the best possible prices from courier companies and then we pass these savings onto you.
  • Time – You can book online with Wiseloads 24/7. Book for collection when it suits you.
  • Hassle – You can choose the service that suits your lifestyle and pocket. Let us do the rest.
  • Aim – Our aim is to transport any item sold Online at an affordable price and excellent service.

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How can I contact Wiseloads?

If you just wish to place an order then simply use this web site www.wiseloads.com.

To contact us directly, please visit this page for contact details

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Data protection

Will you sell or pass on any of my details?

No, Wiseloads will not pass on your details to any other company other than the courier responsible for your parcel delivery.

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Ordering

How do I place an order?

WiseParcels:

You simply choose WiseParcels from our home page, place an order by filling out the order form and then click on the 'Add to Order' button. When you have finished ordering you can checkout by clicking on the 'NEXT ' button, review your order and PAY.

All your order details will be checked by our system as you place an order, this includes the weight and dimensions of the parcel. We will assume that the information you give us is complete and accurate and will prepare the documentation on the basis of that information. Any parcel sent which is heavier or bigger than you have stated could be liable for delivery surcharges. We cannot be held responsible for any information that is incorrect and the responsibility for any consequences rest with you. You are responsible for ensuring that the goods you are sending are both legal to export from Ireland and legal to import into the destination country. See terms and conditions for more information.

We will send you confirmation by email when we receive your order and again when we book the delivery with the courier, then we will send you a label by e-mail which you print out and attach to your parcel.
VERY IMPORTANT: PLEASE PRINT OFF LABEL AND ATTACH TO PARCEL.

The courier will collect your parcel from your specified address. You will then be able to track your parcel on-line through to delivery.

WisePost:

You simply select WisePost from our home page. If you are not sure what classification your units are, please use the classification tool.

To place an order fill out the relevant boxes and click on “Update Totals” This will give you a quote. If you wish to proceed you need to be registered. Then submit order and PAY.

Place all properly addressed and packaged items into a Box (25Kg max). Place a copy of the order form on top of the items and seal the box. Place the courier information on the outside of the box and await collection.
VERY IMPORTANT: PLEASE PRINT OFF WISEPOST ORDER SUMMARY AND PLACE INSIDE PARCEL.
VERY IMPORTANT: PLEASE PRINT OFF COURIER LABEL AND ATTACH TO OUTSIDE OF PARCEL

All your order details will be checked by our system as you place an order, this includes the weight and dimensions of the parcel. We will assume that the information you give us is complete and accurate and will prepare the documentation on the basis of that information. Any parcel sent which is heavier or bigger than you have stated could be liable for delivery surcharges. We cannot be held responsible for any information that is incorrect and the responsibility for any consequences rest with you. You are responsible for ensuring that the goods you are sending are both legal to export from Ireland and legal to import into the destination country. See Terms and Conditions for more information.

We will send you confirmation by email when we receive your order and again when we book the delivery with the courier, then we will send you a label by e-mail which you print out and attach to your parcel.
VERY IMPORTANT: PLEASE PRINT OFF LABEL AND ATTACH TO PARCEL.

The courier will collect your parcel from your specified address. You will then be able to track your parcel on-line through to delivery

WisePallets:

You will be taken to our strategic partners site Freightquote where you will get the most competitive prices for pallets and containers.

WiseOther:

You simply choose WiseOther from our home page, place an quote request by filling out the order form and then click on the 'Get a Quote' button.

We will respond by email with a price and then you can proceed by return email and payment details.

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What is the difference between the collection address and the invoice address?

The collection address is the address from which you would like your parcel picked up. The invoice address which you supply when you check out is the address to which any communication from us should be sent and should be the registered address for any credit or debit card that you use to pay. We find that the collection and invoice addresses are the same most of the time but this is not always the case.

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How can I pay?

We accept most major credit and debit cards as well as PAYPAL. This means that you can simply use your credit or debit card to pay as with any other e-commerce site or alternatively you can transfer funds from an existing PAYPAL account if you have one.

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What are the Weight & Size Limits for Parcels?

Wiseloads maintains a list of established specific weight and size limits for the parcels that you send with all courier services. The restrictions below only pertain to individual packages and set out the maximum weight and maximum size of packages. In general, there are no limits to the total weight of your shipment or the total number of packages in your shipment, however total shipment weights in excess of 300kg may be required to be broken down into two separate shipments, enabling your shipment to be collected over two pickups.

  • Each package can be up to 30 kg (55 lb) - however, larger weights can be accommodated without difficulty. Please contact customer service.
  • Each package can be up to 175 cm (68 inches) in length.
  • GIRTH = 300CM (GIRTH =LENGHT + (2 X WIDTH) + (2 x HEIGHT)).
  • Oversize packages and packages with a large size-to-weight ratio require special pricing and dimensional weight calculations.
The limits listed above apply to most packages and destinations, but there are some variances because of different local restrictions in some countries. However, you will find that Wiseloads can accommodate most weights and/or dimensions.

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What if my parcel is bigger or heavier than you allow?

Please contact Wiseloads if your parcels exceed the allowed dimensions and weights.

We accept your order and place the booking with the courier in good faith. It is essential that all the information that you give us when placing your order is accurate. All parcels are digitally scanned and weighed by the courier and they may return the parcel to you and/or there may be surcharges if your parcel is heavier or bigger than you state.

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Why do you tell me that my parcel is heavier than allowed even though I know the actual weight is ok?

It may appear strange but a parcel has 2 weights. Firstly there is the obvious weight that you will know by putting the parcel on some scales and then there is the DIMENSIONAL WEIGHT. The dimensional weight is a formula used throughout the parcel delivery industry that considers a package's size when determining charges. Delivery charges are based on the actual weight of the shipment OR the dimensional weight of the shipment, whichever is greater. Simply put, dimensional weight becomes significant where you have a parcel which is lighter than expected for a parcel of that size - like a box filled with inflated balloons!

Some couriers calculate dimensional weight as the length of the parcel when packed (in centimetres) multiplied by the height of the parcel when packed (in centimetres) multiplied again by the width of the parcel when packed (in centimetres) all divided by 4000. As an example if the parcel was 50cm long, 30cm wide and 25cm high, the dimensional weight would be (50 * 30 * 25)/4000 = 9.375Kg.

Most couriers calculate dimensional weight as the length of the parcel when packed (in centimetres) multiplied by the height of the parcel when packed (in centimetres) multiplied again by the width of the parcel when packed (in centimetres) but this time all divided by 6000.So using the example above, the dimensional weight would be (50 * 30 * 25)/6000 = 6.25Kg.

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What is dimensional weight?

See above.

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What is parcel girth?

The girth of a parcel is the distance around the middle of the parcel. It is calculated in centimetres and would be the (width x2) + (height x 2). The longest side of the parcel is considered to be the length so the shorter two sides are the width and the height. As an example, if you have a parcel that is 1 metre long, 50cm wide and 40 cm high then the girth will be (50x2)+(40x2)=180 centimetres.

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What are the Postal Classifications?

Letter

Greetings cards, personal letters, postcards and bills are just a few examples of items that are likely to fall into the Letter format.
Length: 240mm max
Width: 165mm max
Thickness: 5mm max
Weight: 100g max

Large Letters

A4 documents, CDs and DVDs in their cases, certificates, some large greeting cards with badges and most magazines will fall into the Large Letter format.
Length: 353mm max
Width: 250mm max
Thickness: 25mm max
Weight: 500g max
Useful tip: You might consider folding your A4 document in half to fit into a C5 envelope. This would bring it down to the Letter format, as long as it is still less than 5mm thick.

Packet

Gifts, clothes, shoes, posters, video tapes, large books and other large items and documents are all examples of items that are likely to fall into the Packet format.
Length: over 353mm OR
Width: over 250mm OR
Thickness: over 25mm OR
Max Weight 2000g.

Sending larger items?

The maximum dimensions for rectangular items are 610mm x 460mm x 460mm.
Max Weight 5Kg
Items over these dimensions should be sent by Wiseparcels.

Sending a poster?

The maximum length for rolled or cylindrical items is 900mm, and the length plus twice the item diameter must be no more than 1040mm.

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What if I need to change an order?

You can change an order free of charge up to the point that the order has been booked on Wiseloads. After this point we will endeavour to change the order for you but whether this is possible depends on how far advanced the courier is in picking up your parcel. An administration fee is payable if any changes are made after the order has been placed with the courier. Contact Wiseloads immediately 1890 55 44 55 Monday to Friday 9am to 5.30pm.

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What if I need to cancel an order?

You can cancel an order free of charge up to the point that the order has been placed with the courier. After this point we will endeavour to cancel the order for you but whether this is possible depends on how far advanced the courier is in picking up your parcel. An administration fee is payable if any order is cancelled after the order has been placed with the courier. Contact Wiseloads immediately 1890 55 44 55 Monday to Friday 9am to 5.30pm.

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Do you guarantee collection?

We always request a specific collection date with the courier when we book the collection. In the vast majority of cases the courier will indeed arrive to collect on that date, however there can be rare circumstances where the courier is unable to collect. Wiseloads do not guarantee collection on a specific date as standard and cannot be held responsible for any loss or inconvenience resulting in these cases. We will of course re-book the collection for a date agreed with you. We do, however, offer an additional cost option where we will refund the cost of the collection and deliver the parcel for free if the courier does not arrive to collect your parcel on the agreed date. This option can be selected when you order your delivery.

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Can I book a pickup time?

All collections can take place between 9am and 5:30pm Monday to Friday. It is not possible to be more specific than this.

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What does the standard compensation cover?

For parcels it varies from €15 per kg to €350 per parcel depending on courier.

Several of our couriers offer additional Insurance if required.

Please contact Wiseloads for further information 1890 55 44 55 Monday to Friday 9am to 5.30pm.

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Are there any restrictions on what goods you can carry?

Although we can typically arrange to ship virtually any commodity, many items are prohibited or restricted from standard services.

All shipments containing used automotive parts such as engines and gearboxes that may have been exposed to potentially hazardous/ flammable/ toxic etc. substances MUST be drained of all fluids and certified as such before collection can be arranged. The parts MUST either be crated or strapped to a pallet. Failure to do so will cause delays or could result in the item being stopped in transit for the customer to collect at their own expense. For further assistance please e-mail info@wiseloads.com

The list below, though not exhaustive, shows the majority and type of goods that are not permitted for carriage through our standard services. Please read this and if you remain uncertain, contact our Customer Services Team on info@wiseloads.com

  • Animal products such as skins, furs, horns (including Ivory and Ivory products);
  • Goods of exceptional value such as works of art, antiques, precious metals or stones;
  • Money or any items considered as negotiable items, e.g. credit or bankcards, stocks, cheques, event tickets, and bonds;
  • Dangerous or hazardous materials, these relate particularly to any items that hold a UN number; including items considered to be inflammable, explosive, corrosive, toxic, magnetic, radioactive, biohazards, pressurised containers etc.;
  • Live animals of any sort;
  • Perishable items such as, but by no means limited to: milk, cheese, meats, etc;
  • Counterfeit or pirated goods or materials;
  • Stolen property or goods obtained as a result of criminal activity. When intercepted, such items will be seized and the Police informed;
  • Narcotics; illegal drugs. Restrictions may also apply to prescription medications to certain destinations;
  • Human and animal remains;
  • Pornographic materials;
  • Dry ice;
  • Medical, biological, botanical, chemical and sundry compound samples;
  • Jewellery - including watches, rings, necklaces, pendants or brooches;
  • Perfume and other, similar, alcohol based products - such items can be regarded as containing hazardous accelerants (this may also include consumable alcoholic beverages);
  • Weapons or items that may be construed as lethal. These included guns, knives, swords, daggers replicas or otherwise.
  • Plasma Screens
  • Tobacco

While not prohibited, unless a licensed distributor in both the country of origin and the U.S.A. shipments of alcohol are not allowed for carriage.

While not prohibited, foodstuffs destined to the U.S.A. are strictly regulated. We advise you contact www.fda.gov and investigate the Prior Notice for entry of foodstuffs guidelines.

Added to this list, there may also be restrictions placed on many other goods, depending on the destination country. For example, it is not allowed to send alcohol to the majority of Muslim countries or to the U.S.A., certain categories of food, wood or plant based products to Australia or even certain textile articles to Canada as you will encounter problems unless you meet certain strict protocols for entry where applicable. If you have any questions regarding possible restrictions or prohibitions, we would advise that you contact the proper Customs Authority. The following link will assist you in locating the correct website: www.revenue.ie/en/customs/index.html . Alternatively, you may email us at info@wiseloads.com for further assistance.

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Can I order more than one delivery at the same time?

Absolutely. You can place as many orders as you like and then pay for them all together when you checkout.

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Are there any additional charges?

All of our services are 'all inclusive' so the price that you see is the price that you pay. The only instances where additional charges could apply are where:

  • You wish to change or cancel your order after it has been placed with the courier
  • Your parcel is bigger or heavier than you state when you place the order
  • You are not in or your parcel is not ready to pick up when the courier arrives
  • Your parcel is returned to you by the courier because it is rejected by customs or it is bigger or heavier than you state when you place the order and it is too big or heavy to send to the destination country.
  • Customs have applied a surcharge
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Preparing your parcel

How should I pack my parcel?

Not sure how to go about packaging your parcel for delivery? No problem. Just follow the simple list of Packaging "Do’s" and "Don’ts" below:

The Do's
  • Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.
  • Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.
  • Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for valuable items.
  • Make use of cushioning materials, especially to stop your packaging contents from moving.
  • Use strapping, when suitable, as a good way to seal and secure your box. Use strong tape if a strapping machine is not available.
  • Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.
  • Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to surrounding items.
  • Seal semi-liquids, greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause damage to surrounding items.
  • Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.
  • Use "arrow-up" label for non-solid materials.
  • Repack your gifts properly. Many goods sold in attractive packaging may not be suitable for shipping.
  • Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.
  • Remember always to pack small items in bags appropriately.
  • Protect your data discs, audio and videotapes with soft cushioning material around each item.
  • Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for our agents personnel.
  • When shipping sharp items, such as knives or scissors, ensure that you fully protect the edges and points. Heavy cardboard is suitable for this. Fix the protective material securely so that it cannot be accidentally removed in transit.
  • Always use cardboard dividers when sending flat, fragile material (such as vinyl records).
  • When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.
The Don'ts
  • Do not use bags made of fabric or cloth.
  • Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.
  • Do not use cellophane tape or rope to seal your shipment.
  • Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.

* Please note that our Couriers will accept no liability for the packaging advice provided. The customer remains responsible for ensuring packaging is adequate for transportation

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Can I use a suitcase instead of a box?

Yes you can use a suitcase or other sturdy luggage instead of a box, however any damage to the luggage itself will not be covered in the event of loss or damage as it will be classed as external packaging. Any damage to contents will be subject to the luggage being deemed suitable packaging for the particular contents. Please be sure to check terms and conditions of carriage / cover before ordering.

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What do I have to do before the courier picks my parcel up?

You should make sure that your parcel is well packed and that you have received confirmation from us that the booking has been placed. We will have emailed you a label which you must print and attach to the parcel. Also you must write the delivery address clearly on the parcel. After that you just sit, make a cup of tea and put your feet up.

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Do you supply the 25kg boxes for WisePost?

You the customer will supply the boxes. The weight has to be under 25kg. The length can be up to 175cm (68in). The girth can be up to 300cm. Girth is defined by the formula “length + (2 x width) + (2 x height)”.

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Parcel collection

I was out when the courier arrived, what do I do?

You will need to contact us so that we can re-book the collection for you. There will be an administration fee to re-book the collection. Wiseloads 1890 55 44 55 Monday to Friday 9am to 5.30pm.

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The courier came before the parcel was ready, what do I do?

You will need to contact us so that we can re-book the collection for you. There will be an administration fee to re-book the collection. Wiseloads 1890 55 44 55 Monday to Friday 9am to 5.30pm.

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What if the courier refuses to take the parcel?

The courier could refuse to take the parcel if it is bigger or heavier than he is allowed to carry. This will not happen if your parcel is within the size and weight limits for each service. The only other instance, providing that the parcel is packed and addressed appropriately, would be where he has reason to believe that the parcel contains restricted contents. Please contact us where the courier refuses to take your parcel. Wiseloads 1890 55 44 55 Monday to Friday 9am to 5.30pm.

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Can I specify specific times to collect?

No. The couriers can arrive to pick up your parcel at any time between 09:00 and 17:30. It is not possible to book collection times that are more specific than this.

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What do I do if my parcel hasn't been collected?

Please advise us by 9am the following morning if the courier has not arrived by 17:30 to collect your parcel on the agreed collection day. We will then re-book the collection for a date agreed with you. Wiseloads 1890 55 44 55 Monday to Friday 9am to 5.30pm.

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I will not be at home tomorrow for a pick up, what do I do?

You can drop off at your local courier. Please contact us before 10am on the day of collection to arrange. Wiseloads 1890 55 44 55 Monday to Friday 9am to 5.30pm.

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Parcel delivery

What if my parcel is damaged in transit?

A claim will need to be made from the courier within 14 days from the date of despatch. Please contact the customer service centre and retain item and all packaging for inspection.Please have pictures of damage. Wiseloads 1890 55 44 55 Monday to Friday 9am to 5.30pm

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What if my parcel is lost in transit?

First, please track the parcel. If you are still concerned please contact us and we will investigate further. Wiseloads 1890 55 44 55 Monday to Friday 9am to 5.30pm

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What if my parcel is returned to me?

Please note the reason for the parcel being returned (should be on a label on the parcel) then contact our Customer Services. Wiseloads 1890 55 44 55 Monday to Friday 9am to 5.30pm

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What will happen if my parcel is actually bigger or heavier than I state on my order?

We accept your order and place the booking with the courier in good faith. It is essential that all the information that you give us when placing your order is accurate. All parcels are digitally scanned and weighed by the courier and they may return the parcel to you and/or there may be surcharges if your parcel is heavier or bigger than you state

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How long will it take to deliver my parcel?

Expected delivery times are quoted on the web site against each delivery option. The vast majority of parcels are delivered within these times however they cannot be guaranteed and Wiseloads cannot be held responsible for any delays in delivery.

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Do you guarantee delivery?

Expected delivery times are quoted on the web site against each delivery option. The vast majority of parcels are delivered within these times however they cannot be guaranteed and Wiseloads cannot be held responsible for any delays in delivery.

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What do I do if my parcel has not been delivered?

You can track your parcel on-line. This will show you the current status of your parcel. Contact us by email if your parcel has not been delivered within the expected time and your require assistance. Wiseloads 1890 55 44 55 Monday to Friday 9am to 5.30pm

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How do I track my parcels?

Method 1

When the courier picks up your parcel there will be a number on the collection docket.

DPD
Number under the barcode (e.g. 50195277)
GLS
Number on the sticky barcode label (e.g. 26890005013)

You can track using the following links

Method 2

The next day after collection you will receive a mail from Wiseloads with the tracking number. You can track using the following links.

Method 3

If you are using Special Delivery Services with Wiseloads we will email you the tracking number and link.

If you have any queries contact Wiseloads 1890 55 44 55.

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What are the transit times for delivery?

Transit times vary depending on what service you choose. Please download transit times for services. If you have any queries please call Wiseloads 1890 55 44 55.

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Customs

Customs restrictions to USA/Canada using WisePost?

If you are using Wisepost to send items to America or Canada you must fill in and attach CN22 for items worth less than .€300. For Items worth over €300 you must attach a CN23.

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What if I have trouble classifying my goods?

If after studying the tariff you are unable to properly classify goods for Customs purposes or have any queries regarding the classification of your goods, you can contact Classification, Origin and Valuation Unit, Office of the Revenue Commissioners, Nenagh. They will assist you with finding the correct Commodity Code for your exports and can be contacted on +353 (0) 67 63244 between 9.15 - 17.30 Mondays – Thursdays and 9.15 – 17.15 Fridays This must be filled out correctly.

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What customs restrictions apply?

Guide to Exporting Goods: http://www.wcoomd.org/customwebsites

Customs charges are dependant on destination country and items sent. Please contact the destination country customs service directly to calculate any charges applicable.

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Which countries are affected by customs?

All countries and territories except those within the Free Trade Zone of the European Union

Guide to Exporting Goods: http://www.wcoomd.org/customwebsites

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Customs: An Overview on Customs Charges

Only the relevant Customs authority can advise on applicable Customs charges for a given shipment. Any Customs questions you have regarding your parcel shipment should be directed to them. Click on the following link to locate the appropriate Customs website for the country in question: http://www.wcoomd.org/customwebsites

Be sure to advise them of the nature of your shipment, its value and enquire as to any further documentation that may be required to clear the shipment. Wiseloads strongly advises attaching their reply to the back of your Customs invoice (along with your packing manifest) as evidence of your correspondence with them.

No company has control over Customs in any country. Customs account for the greatest proportion of the delays and have the authority to delay/stop any shipment. The most common reason is incorrect or incomplete paperwork.

If Customs are unable to contact the intended receiver, the goods will be either held until contact is made, abandoned, destroyed or returned (for which, as mentioned previously, there would be an additional charge).

Obtaining Customs assistance prior to shipping can also prove useful in parts of the world where corruption exists. In such countries, there can be inconsistency of the amount of Customs charges levied on your parcel. The odds of this happening to your parcel could be reduced if a letter from their Head Office, stating what the correct charges are, is included within the attached documents travelling with your parcel.

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Personal Effects

When sending personal effects shipments, stating the contents as clothing or personal goods will not be sufficient. Please make sure you also include a full and detailed packing list of the items you are sending. Please hand this to the driver upon collection.

We strongly advise that; when sending shipments containing ‘Personal Effects’ to the following Countries & Regions, you contact Customer services to enquire about the restrictions that may apply:

  • Canada
    Must be cleared by actual consignee. Cannot be cleared by the courier company or outside broker unless consignee is willing to pay duty & tax based on the value assigned by Customs. Treated as door to airport by Canadian gateways; sent “collect” to consignee direct from gateway.
  • Mexico
  • Turkey
  • Australia
    Subject to AU$150 charge for clearance processing. Performa invoices and packing list must be supplied. Consignee may have to provide photocopy of passport. This form is also needed to process your items: [UNACCOMPANIED PERSONAL EFFECTS STATEMENT]
  • New Zeland
    This form is also needed to process your items: [Unaccompanied Personal Baggage Declaration]
  • Central & South America
  • Any of the Former Soviet States
  • United States of America
    This form is also needed to process your items: [US PERSONAL EFFECTS STATEMENT]

There may well be procedures that you need to be aware of, relating to entry or on-forwarding, along with other formal clearance protocols that may impact the delivery of your shipment. It is best that you check with customer services on these matters to avoid problems the may arise.

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Selling on Ebay

I want to learn how to start selling on eBay / or I know how to sell but now want to advance my skills, where can I go to learn how?

Visit the eBay Ireland Academy www.ebayirelandacademy.ie. We run the 'Basics of Selling on eBay' workshop for beginners looking to learn how to list their first item for sale on eBay & the 'Advanced Selling on eBay' workshops for more experienced sellers looking to advance their selling techniques with an in depth look at eBay shops and the tools eBay provide including Turbo Lister. These workshops are held nationwide, so to find a workshop near you just log onto our FB events page at the link above or for more information on the content of each workshop log onto our website www.encorebiz.ie/academy. We guarantee that you will leave feeling fully confident in you ability to sell and advance your sales on eBay.

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How I can incorporate the eBay channel for my business?

Visit EnCore Business Services www.encorebiz.ie, our aim is to ensure Irish Sellers are making the most of the the eBay platform by personalising their eBay presence with a top quality designed shop front, About Me page and Product Listing page. We also have eBay experts on hand to provide you with full training to ensure you understand how to manage your shop and maximise your sales on eBay. Simply send an email if you have a query to aine@encorebiz.ie.

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